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"My United flight UA123 from LAX to Tokyo was just cancelled. Airline says no flights until tomorrow. Help!"
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Within minutes, we send you exactly what to do — word-for-word scripts to use with airline staff, which counter to go to, and your legal rights.
"Go to the United service desk (Gate 54). Say: 'I need to be rebooked on the next available flight. I'm also entitled to meal vouchers under DOT regulations.' Here's what to do if they say no..."
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We don't disappear. If the first approach doesn't work, we give you Plan B, C, and D. We stay on WhatsApp until you're sorted.
"They said no? Okay, here's what you say next... Or try the supervisor at the customer service center near baggage claim."
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"My flight from London got cancelled at 11pm. Airline staff said 'nothing we can do.' FixoTrip gave me the exact words to say. 20 minutes later I had a hotel voucher AND a morning flight."
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James K.
Stranded at Heathrow
✓ Got rebooked + hotel paid
"Luggage didn't arrive in Tokyo. I had a business meeting in 6 hours. FixoTrip told me exactly how to file the claim AND get emergency cash from the airline. Lifesaver."
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Sarah M.
Tokyo Narita
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Mike & Lisa
Barcelona, Spain
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"My Emirates flight from Dubai got cancelled at 2am. Airport was chaos, thousands of people at the desk. FixoTrip told me to skip the line and use the Emirates app trick — I was rebooked before anyone else."
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Rahul P.
Dubai International (DXB)
✓ Rebooked on next flight + lounge access
"Ryanair lost my bag on a connecting flight through Rome. They said it could take 5 days. FixoTrip helped me file a proper PIR report, claim €100 emergency expenses, and my bag arrived next day."
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Anna W.
Rome Fiumicino (FCO)
✓ Bag returned + €100 expenses claimed
"Missed my connecting Delta flight in Atlanta because the first leg was late. Delta said I had to buy a new ticket for $800. FixoTrip told me my rights — got rebooked for free AND meal vouchers."
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David & Karen T.
Atlanta Hartsfield (ATL)
✓ Saved $800 + free rebooking
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Jakarta Soekarno-Hatta (CGK)
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Common Questions
How does payment work?
Message us with your problem. We'll confirm we can help and send a PayPal link ($19). Once paid, you get your full rescue plan within minutes. If we can't help your situation, full refund.
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Can you help with any airline?
Yes — every airline. From major carriers like Emirates, Delta, United, Lufthansa, and British Airways to budget airlines like Ryanair, AirAsia, Spirit, and EasyJet. We know the policies, tricks, and passenger rights for all of them.
What if I'm not at an airport?
We help wherever you are. Hotel problems, Airbnb disputes, car rental issues, travel scams, train delays — if it's a travel emergency, we're on it. You don't need to be physically at an airport.
Do you help with visa problems?
Yes. We can guide you on emergency visa situations, transit visa requirements, and what to do if you're denied entry. We'll tell you exactly what to say to immigration officers and what documents to present.
What countries do you cover?
All of them. We've helped travelers in 50+ countries across 6 continents. If you have WhatsApp and an internet connection, we can help you — whether you're in New York, Tokyo, Dubai, Jakarta, or anywhere else.
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Google gives you generic articles written years ago. We give you specific instructions for YOUR situation, YOUR airline, YOUR airport — in real-time. And we stay with you until it's fixed. When you're panicking at 2am in a foreign airport, you need a person, not a blog post.
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Our average traveler saves over $350 in rebookings, compensation claims, and avoided fees. One family saved $800 on tickets alone. The $19 pays for itself many times over — plus you save hours of stress and confusion.
Travel Emergency Guides
Expert advice for when things go wrong — from the team that's fixed thousands of travel emergencies
What To Do When Your Flight Is Cancelled
Your flight just got cancelled and the departure board now reads "CANCELLED" in harsh red letters. Hundreds of passengers are rushing to the service desk. Don't join them — not yet. The first thing you should do is pull out your phone and open your airline's app. Most major airlines (Delta, United, American, British Airways, Emirates) allow you to rebook directly in the app, often before the desk agents even have options loaded in their system. Look for a "Manage Booking" or "Disruption" option. If a new flight is available, grab it immediately.
If the app doesn't work or no good options show up, NOW go to the service desk — but call the airline's customer service number at the same time while you wait in line. Sometimes the phone agent can rebook you faster than the desk. Know your rights: in the EU, under regulation EC 261/2004, you're entitled to rebooking on the next available flight, meals, hotel accommodation if you're stranded overnight, and potentially €250-600 in compensation. In the US, airlines aren't legally required to compensate you for cancellations, but most have policies that include rebooking, meals, and hotels — you just have to ask firmly.
The magic words at the desk are: "I'd like to be rebooked on the next available flight, on any airline if necessary. I'm also requesting meal vouchers and hotel accommodation as per [your regulation/policy]." Don't accept "there's nothing we can do." There's always something. Ask for a supervisor if needed. And if you're still stuck, that's exactly what we're here for.
You're standing at the baggage carousel watching it go around empty. Everyone else has their bags. Yours isn't coming. First: don't leave the airport without filing a Property Irregularity Report (PIR) at the airline's baggage service counter, usually located right next to baggage claim. This is your official record and it's critical for any compensation claim. Get a copy of the PIR reference number — you'll need it. Also take photos of your baggage claim tag (attached to your boarding pass).
Most "lost" luggage is actually just delayed — 97% of bags are returned within 48 hours. But you shouldn't have to wait without essentials. Under the Montreal Convention (which covers most international flights), airlines must reimburse you for "reasonable" emergency purchases: toiletries, underwear, a change of clothes, phone charger, and other essentials. Keep all receipts. "Reasonable" typically means up to $100-200 depending on the airline, though some are more generous. Ask the baggage desk specifically: "What is your policy for emergency expenses for delayed baggage?"
Track your bag using the airline's app or website with your PIR number. If it's been over 21 days with no bag, it's officially "lost" (not just delayed), and you can claim full compensation — up to approximately $1,780 for international flights under the Montreal Convention. Start the formal written claim process. If the airline is being difficult about compensation or expenses, we can help you draft the exact letter or message that gets results.
Stuck at an airport for 4, 8, or even 12+ hours? Whether it's a planned long layover or an unexpected delay, here's how to make the best of it. First, check if you have access to an airport lounge. Many credit cards (Chase Sapphire Reserve, Amex Platinum, Priority Pass) include free lounge access. Even without a card, you can often buy a day pass for $30-50 — worth it for a long layover with free food, drinks, Wi-Fi, showers, and comfortable seating. Check LoungeBuddy or Priority Pass apps for options.
If a lounge isn't an option, most major airports have free rest zones, sleeping pods (Changi, Helsinki, Munich), or transit hotels you can book by the hour. Apps like Sleepinginairports.net rank airports by comfort. For food, skip the overpriced terminal restaurants — many airports have supermarkets or convenience stores landside. If your layover is 8+ hours and you have the right visa (or are in a visa-free transit country), consider leaving the airport. Many airports offer free city tours for transit passengers — Singapore Changi, Istanbul, and Doha all have official programs.
Pro tips: Always keep your essentials (medications, phone charger, change of clothes, toothbrush) in your carry-on. Charge your devices at every opportunity. Download offline entertainment before you fly. And if your layover is due to an airline-caused delay, remember: you may be entitled to meal vouchers, lounge access, or hotel accommodation from the airline — but you have to ask. Don't be shy.
If your flight was cancelled, significantly delayed (3+ hours at arrival), or you were denied boarding, you may be owed serious compensation — and most travelers never claim it. In the EU, EC 261/2004 is the gold standard: €250 for flights under 1,500 km, €400 for flights between 1,500-3,500 km, and €600 for flights over 3,500 km. This applies to ANY flight departing from an EU airport, or arriving at an EU airport on an EU airline. That means even if you're American flying from Paris on Delta, you're covered.
To claim, you need: your booking confirmation, boarding pass (or e-ticket), the flight number and date, and proof of the delay/cancellation (screenshot the departure board or the airline's notification). Write to the airline's customer service — not social media, not the phone — a formal written complaint. Be specific: cite the regulation (EC 261/2004 for EU flights), state the flight details, and request the specific compensation amount. Airlines have a legal obligation to respond, though they often try to offer vouchers instead of cash. Don't accept vouchers if you want cash — you're entitled to monetary compensation.
Important exceptions: airlines don't have to pay if the disruption was caused by "extraordinary circumstances" — severe weather, air traffic control strikes, security threats. But mechanical issues, crew shortages, and operational problems are NOT extraordinary circumstances, even if the airline claims they are. If the airline rejects your claim unfairly, you can escalate to the national enforcement body (like the CAA in the UK, or the relevant authority in the departure country). Or, save yourself the headache and let us handle it.
You've just landed and your connecting flight is already boarding — or worse, it's gone. What you do next depends on one crucial question: were both flights on the same booking? If yes (one confirmation number), the airline is responsible for getting you to your destination at no extra cost. If they were separate bookings, unfortunately you're mostly on your own — but there are still strategies that work.
For same-booking connections: go immediately to the airline's transfer desk or nearest service counter. They already know your situation and should rebook you automatically. But "automatically" often means the next available flight, which could be hours or even the next day. If you want a better option, be proactive: check the airline's app for alternative routes while you walk to the desk. Sometimes connecting through a different hub gets you there faster. Say: "I see there's a flight through [alternative city] at [time] — can you route me through there instead?" Showing you've done research gets you better service.
If your connecting flight was on a separate booking and you missed it due to the first flight's delay, the situation is trickier but not hopeless. Contact the second airline immediately — before the flight departs if possible — and explain the situation. Many airlines will rebook you for free or a reduced fee as a goodwill gesture, especially if you have documentation of the delay. Travel insurance may also cover this. And for the first airline: if they caused the delay, ask them to cover the rebooking cost on the second airline. They're not legally obligated to in most cases, but they often will if you ask the right way. That's where we come in.